Important Information
Change Of Ownership
Please tell us about any changes to your circumstances, such as any alteration to ownership of your House.
Confirmation Of Transaction
You can download the policy wording and PDS, and certificate of insurance from our website, You may also contact us by telephone or in writing to confirm any transaction under your policy, such as new cover confirmation. If necessary, we will obtain the information for you from the insurer.
Cooling Off Period For Retail Clients
If you are a retail client as defined in the Corporations Act 2001 as amended (the "Act"), you may be entitled to a minimum 14 day cooling-off period during which you may return the insurance policy and receive a refund of the insurance premium paid (less amounts lawfully deducted), subject to the requirements of the Act and the terms and conditions of your policy.
If the cover does not meet your needs, please contact your Jardine Lloyd Thompson Pty Ltd (JLT) account executive for advice as to your rights.
Duty Of Disclosure
Before you enter into a contract of general insurance with an insurer, you have a duty under the Insurance Contracts Act 1984, to disclose to the insurer every matter that you know, or could reasonably be expected to know, is relevant to the insurer's decision whether to accept the risk of the insurance and, if so, on what terms. The same duty arises on renewal, extension, reinstatement - or variation of the policy. The disclosure required is especially important in matters relating to the physical risk, past claims, cancellation of insurance covers, the imposition of increased premiums, insolvency or criminal convictions. Disclosure is not limited to specific questions in a proposal or matters applying to the insured named in the policy but includes other relevant matters including past business or businesses or private insurances. If you breach the duty, even innocently, the insurer may be able to reduce its liability in respect of a claim or may cancel the contract. If the non-disclosure is fraudulent the insurer may also have the option of avoiding the policy from inception.
Hold Harmless Agreements, Contracting Out, Removal Of Subrogation Rights
You may prejudice your rights to a claim if, without prior agreement from your insurer, you make any agreement that could prevent the insurer from recovering the loss from a third party. These "hold harmless" clauses are often found in leases, licences and contracts for maintenance, supply, construction and repair.
Insuring The Interest Of Other Parties
If you require the interest of another party to be covered by the policy, you MUST request this. Most policies will attempt to exclude indemnity to other parties (e.g. mortgagees, lessors, principals etc.) unless their interest is expressly noted on the policy.
Privacy Policy
JLT is committed to the protection of your privacy and is bound by the National Privacy Principles for the handling of your information.
JLT's Privacy Policy can be examined by accessing our website or by obtaining a copy from your account executive or the JLT Privacy Officer (at Jardine Lloyd Thompson Pty Ltd., 66 Clarence Street, Sydney, NSW, 2000: or on telephone number (02) 9290 8000).
Remuneration And Other Income
Our principal remuneration for arranging insurance on your behalf is either by way of:
- Commission paid by the Insurer; OR
- a Fee; OR
- a combination of Commission paid by the Insurer and a Fee.
Receiving Information About Other Products And Services
JLT may, from time to time, offer you information about products and services which may be of interest to you. Please notify us if you do not wish to receive such additional information.
Service Difficulties
We would like to know if you are not satisfied with our services. If you have any difficulties please contact your account executive or our Complaints Manager. JLT subscribes to Insurance Brokers Dispute Limited, which is a free consumer service, and the General Insurance Broker's Code of Practice. Additional information is available from your local JLT office.
IF THERE IS ANY PART OF THE ABOVE THAT YOU DO NOT UNDERSTAND OR YOU REQUIRE FURTHER EXPLANATION, PLEASE CONTACT US IMMEDIATELY.